National VP of Community Association Management

As a National VP of Community Association Management, working for Taylor Morrison we are seeking a highly respected and tenured Community Association Management professional that is a true leader in the management of common interest communities and the professionals that serve them. This individual will have significant expertise in working with developers of new communities, Active Adult/55+ associations, Homeowner Association (HOA) Boards and committees, turnover of common areas, transitions from developer control, and every facet of the day-to-day operations of Homeowner Associations. You will lead our national Community Association strategy with responsibilities including recruiting and developing a winning team, training and delivering key strategic priorities. This includes oversight and engagement to perform analysis of HOA operations and improvements, develop operating models, strategic and tactical recommendations, implementation roadmaps, playbooks and training, incorporating industry intelligence and best practices. You will identify and communicate technical and strategic matters to division and corporate personnel. In addition to being a champion and resource for Taylor Morrison’s Division HOA leaders nationally, the National VP of Community Association Management must be an articulate spokesperson, a gifted organizer and strategic thinker to enhance this space nationally across the Taylor Morrison portfolio of communities.

This will be accomplished through a collaborate approach with our divisions field operations and you will lead and engage the internal policies and procedures for Homeowner Associations (including portfolio and condo associations) in a way that builds brand awareness and loyalty aimed at leaving a vibrant and engaging community legacy post developer turnover. This position reports to the President of Resort Lifestyle Brand.

What You’ll Do

• Review opportunities identified by the team that can be leveraged throughout the organization in matters of community management; partner to develop the business case for change; review proposed project plan; oversee implementation and change process; measure, analyze and ensure results are documented; deploy system for continuous improvement
• Develop, enhance and lead critical aspects of Community Management and Homeowner Association structures across the portfolio including but not limited to HOA setup, policy and procedures, transitions and turnovers, third party inspections, HOA budget strategies, document retention, RFP and consistent procedures for property management companies
• Provide guidance to Division HOA leaders in all aspects of community operations and governance programs from start-up through transition.
• Liaison with Legal, Risk Management and Internal Audit departments for proper governance matters, insurance coverage maintained to secure assets and business, and support of the development, implementation and assessment of risk management controls and compliance
• Standardized in conjunction with legal and state guidelines national scopes, contracts, governing documents, consistent policies and procedures, contracts with Vendors
•  Leverage scale implementation cost-cutting procedures and seek out new ideas for revenue generation through effectively leading portfolio as a business with owning targets and adherence to Association budgets set to optimize community per unit fees
• Implement strategic Playbook and training including but not limited to HOA policies, Board and HOPA training and host national HOA calls, meetings, mentoring and development in support of the HOA field operations
• Serve as national expert to provide direction to Division personnel in matters including strategy, operations development of HOA operating and build-out budgets, non-standard issues that may arise
• Serve as national point of contact representing Community Management best practices for Taylor Morrison’s partnership with National Wildlife Federation.
• Willingness to sit on select HOA Boards

Sound Like You?

You might be just who we’re looking for if you have

What you will need: (competencies, behaviors & attributes) 

• Has vision; transparent communication on ideas about potential and possibilities for the future. Always keeping Taylor Morrison’s vision and values at the forefront of Community Association decision making, actions and conveys a sense of purpose that is in alignment with such values
• Able to structure systems, processes and procedures to streamline HOA and Condo Association operations for national consistency
• Exhibits excellent human relation skills related to employees, consultants, customers, and community
• Ability to recruit, train, lead and develop Direct Reports and Others
• Strong leadership abilities, motivated, take initiative, anticipate needs, carry projects through completion with minimal direction and work with a high degree of urgency
• Drive for results and priority setting to implement decisions, follows through-an expediter
• Business Acumen with budget responsibility
• Past experience necessary as an on-site manager of a large associations and portfolio manager with heavily amenitized communities preferably including golf course or country club.

About you:

• 10+ years of Community Association Management experience with Developer communities, Master Plan Communities, Portfolio management, and Condo Associations
• Five+ years’ experience managing and training personnel
• Experience with start-up, turnover, transition and operations of HOAs
• Experience with start-up and operations of quasi-governmental entities such as Community Development Districts (CDDs) and Municipal Utility Districts (MUDs)
• Experienced in contracts, HOA governance, budgets, structure and community maintenance
• Well-versed in Federal requirements for age-restricted communities
• Experience with transitioning communities from developer to homeowner control including negotiating full releases
• Industry certifications relevant to HOA management preferred

FLSA Status: Exempt

Will have responsibilities such as:

• Interviewing, selecting, and training employees;
• Setting rates of pay and hours of work;
• Appraising productivity; handling employee grievances or complaints, or disciplining employees;
• Determining work techniques;
• Planning the work;
• Apportioning work among employees;
• Determining the types of equipment to be used in performing work, or materials needed;
• Planning budgets for work;
• Monitoring work for legal or regulatory compliance;
• Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and leadership across the organization
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure
• Frequent travel required estimate of 50% travel or as needed
• Position can be officed out of select Taylor Morrison markets

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer.  Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.