Job Description

What You’ll Do

We trust that as an IT Help Desk Analyst II you will:

  • New user account setups for all related systems
  • Active Directory/GAL Maintenance
  • Password resets in various applications
  • IT Exit Form Process/Tracking
  • RDP session resets
  • RDP published application setups/troubleshoot/support
  • Phone/iPad support
  • Smartphone support
  • Printer installations
  • Network Copier/Scanner support/setup on network
  • O365 & various software issues
  • Troubleshoot basic hardware issues
  • VPN hardware/software troubleshooting
  • Digital Sales Office support
  • Send out I.T. related application/server downtime alerts to users
  • Assist with conversions and upgrades as needed
  • You are willing to perform other duties as assigned
  • Provide second level support to the Service Desk Analysts including recommendations for escalating tickets to other Resolver groups
  • Monitor all teams’ tickets less than ‘solved’ for timely updates (SLA expectations)
  • Monitor all teams’ queues to identify potential Critical/Major Incidents
  • Review escalated issues sent to other resolver groups for team training opportunities
  • Review escalated issues sent to other resolver groups for team training opportunities

Sound Like You?

You might be just who we’re looking for if you have

  • 2+ years hands on experience in network, hardware, software administration and telecommunications with remote support experience
  • Professional experience with Windows 10, Office 365, Firewalls
  • Professional experience with wireless communications and VPN technologies
  • Proficiency in desktops and tablet computers
  • Proficiency in Windows Server OS
  • LAN/WAN configurations and operations
  • Knowledge of network equipment to include routers, firewalls, and switches
  • Clear understanding of protocols and the ability to configure and troubleshoot them
  • (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)

FLSA Status: Non-Exempt

  • This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

  • Report to Division/Corporate (remotely) daily and adhere to schedule
  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to have face to face conversations with customers, co-workers and higher-level manager
  • Ability to sit or stand for long periods of time and move around work environment as needed
  • Ability to operate a motor vehicle if applicable
  • Comply with company policies and procedure

Physical Demands:

  • Must be able to able to remain in a stationary position up to 50% of the time
  • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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