Job Description

We trust that as a Customer Service Rep I you will: (responsibilities)

  • Become proficient in data entry into the Newstar Warranty System
  • Conduct Taylor Morrison procedures for home reviews
  • Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
  • Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
  • Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
  • Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
  • Input and dissemination of warranty tickets and home reviews into Newstar; distribute to appropriate personnel for completion
  • Maintain office files
  • Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
  • Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
  • Provide weekly tracking of all outstanding warranty work orders to the field and update as required
  • Process check requests for building permits and prepare permit submittals and applications
  • Complete customer service requests timely and accurately
  • Order, update and distribute construction related forms
  • Prepare and submit building permits
  • You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

  • Creative/Innovative
  • Customer Service Focused
  • Dependable/Reliable
  • Integrity/Trust
  • Prioritization
  • Team Player  

About you:

  • High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position.  Some knowledge of residential construction helpful
  • Excellent communication skills and ability to ensure customer satisfaction
  • Computer skills and ability to adapt to company systems
  • Possess time management skills
  • Must be highly organized and detail oriented
  • Problem solving ability
  • Ability to multi-task and remain focused

FLSA Status: Non-Exempt

Will have responsibilities such as:

  • This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Report to Division/Corporate Office/Community daily and adhere to schedule
  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to have face to face conversations with customers, co-workers and higher level manager
  • Ability to sit or stand for long periods of time and move around work environment as needed
  • Ability to operate a motor vehicle if applicable
  • Comply with company policies and procedure

Physical Demands:

  • Must be able to able to remain in a stationary position up to 50% of the time
  • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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