R0011896 Customer Service Coordinator

We trust that as a Customer Service Coordinator you will: (responsibilities)

• Gain competence on input of data into the Newstar Warranty system
• Gain competence of Taylor Morrison procedures for conducting home reviews
• Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements
• Provide a high level of service to our customers and Service Representatives using guidelines established in Taylor Morrison’s 1-Year Warranty program
• Gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval
• Input and Dissemination of Warranty tickets and Home Reviews into Newstar and then distribute to appropriate personnel for completion
• Maintain office files
• Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the field, and update as required
• Process check requests for Building Permits and prepare Permit submittals and applications

• Complete Customer Service Requests timely and accurately
• Order, update and distribute construction related forms
• Prepare and submit building permits
• You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

• Creative/Innovative
• Customer Service Focused
• Dependable/Reliable
• Integrity/Trust
• Prioritization
• Team Player  

About you:

• Customer Service experience with a residential homebuilder highly preferred
• Experience working with warranties preferred
• Ability to work evenings and some overtime required
• Newstar system experience helpful
• High school degree or equivalent required
• Excellent communication and organizational skills
• Problem solving skills

FLSA Status: Non-Exempt

Will have responsibilities such as:

• This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

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