Job Description

We trust that as a Customer Service Coordinator you will: (responsibilities)

  • Gain competence on input of data into the Newstar Warranty system
  • Gain competence of Taylor Morrison procedures for conducting home reviews
  • Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements
  • Provide a high level of service to our customers and Service Representatives using guidelines established in Taylor Morrison’s 1-Year Warranty program
  • Gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval
  • Input and Dissemination of Warranty tickets and Home Reviews into Newstar and then distribute to appropriate personnel for completion
  • Maintain office files
  • Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
  • Administer Taylor Morrison’s 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
  • Provide weekly tracking of all outstanding warranty work orders to the field, and update as required
  • Process check requests for Building Permits and prepare Permit submittals and applications
  • Complete Customer Service Requests timely and accurately
  • Order, update and distribute construction related forms
  • Prepare and submit building permits
  • You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

  • Creative/Innovative
  • Customer Service Focused
  • Dependable/Reliable
  • Integrity/Trust
  • Prioritization
  • Team Player  

About you:

  • Customer Service experience with a residential homebuilder highly preferred
  • Experience working with warranties preferred
  • Ability to work evenings and some overtime required
  • Newstar system experience helpful
  • High school degree or equivalent required
  • Excellent communication and organizational skills
  • Problem solving skills

FLSA Status: Non-Exempt

Will have responsibilities such as:

  • This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Report to Division/Corporate Office/Community daily and adhere to schedule
  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to have face to face conversations with customers, co-workers and higher level manager
  • Ability to sit or stand for long periods of time and move around work environment as needed
  • Ability to operate a motor vehicle if applicable
  • Comply with company policies and procedure

Physical Demands:

  • Must be able to able to remain in a stationary position up to 50% of the time
  • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

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Application Instructions

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